1.       Account Set Up – If a Profile hasn’t already been created, set up the Parent/Guardians account as well as the registrant’s profile in our system. You can add multiple profiles on one Family Account. This way you only need one login to view everyone’s profile.  Anyone who registers for a swim lesson requires an account. Creating an account before registration day is very important to save on time. You can also save your financial information on your account for a quicker checkout. Make sure you can login before registration day, if you have any issues with logging in call the Moore Sports Complex (519-867-2651) and we can assist you.

2.       Know your Child’s Level – If your child has completed swim lessons with us starting Jan 2022 their “Swim Level” will show up on their Customer Profile. If they have never taken swim lessons, it was done at another pool or they were completed before Jan 2022, please call the Moore Sports Complex. It is possible they will need to come in for an evaluation but this should be discussed at least a week before swim lesson registration opens. If your child is currently in swim lessons and you are unsure if they have passed, we update their level on their profile before registration. For Group Lessons please make sure you are registering your child into the correct Level. If you register for the wrong level online you are not guaranteed a spot. 

3.       View the Schedule – Typically we post a preview of the Swim Lesson Schedule that we will be offering on our website https://www.stclairtownshipcommunityservices.ca/learn-to-swim/ and/or on our Facebook Page https://www.facebook.com/mooretownsportscomplex/ before the registration date. This will also be available for viewing through the “Program Registration” page through your Login. Please review this schedule to know which swim lesson you would like to register your child in. Every swim lesson will have a 5 digit Course ID, searching for your swim lesson will be a lot easier if you input the Course ID into the Search Bar, or if you are calling please give this bar code to Sports Complex Staff. Also, have a couple of back up options in case your preferred swim lesson is already booked.

4.       Register Online – Registration opens at 9AM, registering online is going to be the fastest way to book your spot. Another option is to call in, but calling in to register does take time and the phone lines are busy, it may take hours to get through on registration day. Please do not come into the Sports Complex to Register.

5.       Unable to Register – Not able to get into the swim lesson you wanted? You can put your child on the waiting list! If anyone withdrawals from the swim lesson and your child is the first on the waiting list, that child will automatically be bumped into the open spot in our system and you will receive an email letting you know a spot has opened up and asking you to confirm. Putting your child on the waiting list also lets us know what swim lesson you are interested in and if we are able to add any more swim lessons we will call whoever is on the waiting lists first.